What do car dealers want? And what do car buyers want?

“Dealers want happy customers, smooth deliveries and perfect surveys,” said CarSnoop Founder and President Cole Keesling.

The process is broken for the dealers too.

Not everyone at the dealership is a professional or on the same page. As a customer, you might agree to buy the car yet it still takes three hours to finish. Or worse, you’re asked to come back another day to finish the paperwork and take home your new vehicle. As a result, you (the customer) are angry and frustrated with wasting your Saturday communicating with someone who isn’t listening or doesn’t have the complicity to figure out how to get you what you are requesting.
Let’s be honest. Dealers don’t make tons of money on new car sales. It’s hard to fathom that but it is how the auto industry is built. In reality, dealerships lose money on new cars only to make it up on vehicle financing, warranties and

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